Introduction
👋 Hey, I’m Miguel, an IT Project Manager at Red Bull with a focus on Product Management. I’m passionate about technology and excited by the challenge of working with the latest tech to deliver amazing products. Whether it’s working with Custom Development or SaaS platforms, I’m all about creating smart solutions and driving innovation.
Education
MSc in Management - Technical University Munich
Universities
- Heriot-Watt University (Edinburgh)
- Polytechnic University of Madrid
- Technical University Munich
Specialization: Entrepreneurship & Technology Management
Thesis: "Tesla's Robotaxi network: A quantitative analysis of adoption, economic impact, and implications."
Grade: 97/100 - Top 1%
BSc in Industrial Engineering - Polytechnic University of Madrid
University: Polytechnic University of Madrid
Specialization: Management
Thesis: "Development of Angular App for San Carlos Clinical Hospital."
Experience
IT Project/Product Manager - Red Bull 2021 - Present
Location: Salzburg, AT
As an IT Project Manager at Red Bull, I predominantly focus on Product Management, overseeing the development and implementation of internal tools and solutions. My key responsibilities include:
- Leading product development, roadmap planning, and feature definition
- Collaborating with cross-functional teams
- Managing product lifecycle and driving user adoption
- Implementing SaaS solutions and optimizing business processes
- Conducting market and user research to inform product decisions
- Coordinating project activities and ensuring timely delivery
Role breakdown:
- 40% Product Management
- 25% SaaS Specialist
- 15% Project Management
- 10% Business Process Optimization
- 5% Quality Assurance
- 5% Technical Support
- +10% Software Development
Projects:
- Marketing/Operations/Legal Custom Development Solution
- Zendesk Admin (multiple use cases)
- Bynder Admin (multiple use cases)
- AI Expert for my department
Web Developer Intern - Enmacc 2020 - 2021
Location: Munich, DE
Role:
- 60% Web Development
- 20% UX/UI Design
- 20% Marketing Automation
Responsibilities:
- Website Development
- Website and Promotional Material Design
- Marketing Automation Set Up
Business Analyst Intern - Orbem 2020
Location: Munich, DE
- 4-month project developed in the context of the Project Studies course
- Internationalisation strategy, financial modelling, and customer acquisition
Software Developer Intern - Avanade 2019
Location: Madrid, ES
- Worked on Fintech Projects, both back-end and front-end under Agile methodology
- Project organisation and documentation
- Languages/Libraries: .NET C#, HTML, JS, CSS, SQL, jQuery, Angular, Bootstrap, etc...
Other...
- 2018 | Coding & Graphic Design Teacher
- 2017 | Digital Marketing Intern - Alqua Digital
- 2014 | Waiter in London
- 2013 | Administrative Assistant and Activities Organiser in London
Projects
⚒️PDFMake Template Builder Sep 2025 - Present
A modern web app for creating pdfMake templates through a visual drag-and-drop interface. Bridges the gap between visual design expectations and pdfMake's document-flow architecture.
Live app here
GitHub here
[Chrome Extension] ExtractMD Dec 2025
A Chrome extension that extracts content as Markdown from YouTube videos, Hacker News, articles, and any webpage. Features a floating button interface, comprehensive settings, and modular architecture.
Key Features
- Integrations: YouTube (transcripts), Hacker News (news lists & comments), Articles, Universal HTML-to-Markdown converter
- Core Features: Floating button with visual states, keyboard shortcut (Ctrl+Shift+E), smart auto-download for large content, usage tracking, domain ignore, settings import/export
- Universal Extraction: Auto-detect content, custom CSS selectors, strip navigation elements, preserve code blocks
Website here
GitHub here
Chrome Web Store here
Zendesk App Icon Generator November 2025
A local-first web tool for creating Zendesk app icon bundles. Search icons from vetted packs, customize colors and sizes, and export compliant assets (logo.png, logo-small.png, and location-specific SVGs) with correct naming and sizing.
Live app here
GitHub here
[Raycast Extension] Zendesk Admin August 2025
A comprehensive Raycast extension for Zendesk administration that streamlines workspace management and provides quick access to all Zendesk entities.
Key Features
- Search across 14 entity types including Tickets, Users, Organizations, Groups, Views, Brands, Triggers, Automations, and more
- Multi-instance support with color coding for different Zendesk environments
- Real-time search with smart filtering capabilities
- Quick access to all Zendesk products (Support, Guide, Admin, Explore, Sell, Chat, Talk)
- User management: Create, edit, view tickets, and manage group memberships
- Ticket management: View details, open in browser, search related tickets
- Configuration management: View and edit automations, triggers, fields, and brands
Check it out on Raycast Store here or view the source code on GitHub
💡Better Careers Page Feb. - May 2025
Better Careers Page is a technical demo platform I created to experiment with AI, scraping, and database management.
Key Features
- AI-driven search experience
- Daily job alert emails and tools to bookmark and track applications
- Analytics dashboard revealing hiring trends for job seekers and investors
Check it out here
[Zendesk Apps] Multiple Apps 2022-Present
As a Zendesk Admin, I developed multiple applications in my free time to enhance functionality and streamline workflows.
Key Projects
- File previewer for all relevant filetypes: images (including OCR), PDFs, documents, spreadsheets, code files, and more.
- PDF Generator to create customized documents from tickets.
- AI Playground to explore AI use cases within Zendesk.
- Reply Counter to track agent efficiency.
- Task Manager for complex ticket workflows.
- App integrating Zendesk with SAP ERP through a data validator application.
- Call Center Monitor for real-time call center status.
- Related Tickets app to improve issue resolution.
- Developed 10+ other smaller applications.
[Thesis] Tesla Robotaxi Analysis 2021
This thesis analyzes the potential implications of Tesla's robotaxi network on transportation, cities, and the economy.
Key Highlights
- Analyzed the revolutionary impact of self-driving technology on transportation, predicting potential displacement of car ownership.
- Explored the impact on city design, accident reduction, and economic benefits such as increased productivity and reduced pollution, demonstrating foresight in understanding future trends.
- Developed a Monte Carlo simulation model in Python to assess the rate of adoption and economic impact.
Grade: 10/10
Check it out here
☠️[Blog] Sustainable Knowledge 2019 - 2020
Sustainable Knowledge was a platform dedicated to exploring, learning, and sharing knowledge about sustainability and personal growth. We believe that small solutions can address big problems, and that sustainable practices are essential for our collective future.
Role: founder, developer and writer
Revived in 2025, it was developed in a morning using the Cursor AI IDE.
Buy the book here
Check the website here
Skills
Product Management
- Roadmap Planning & Prioritization
- Feature Definition & Backlog Management
- User Story Development
- Cross-functional Team Leadership
- Product Launch & Adoption Strategy
- Stakeholder Communication & Alignment
- Product Lifecycle Management
- Data-driven Decision Making
Technical & SaaS Expertise
- SaaS Platforms: Zendesk, Bynder
- API Integrations & Custom App Development
- CRM & Marketing Automation Tools
- Platform Configuration & Customization
- Technical Support & Troubleshooting
- Software Development Lifecycle (SDLC) Understanding
- Domain and Email Management & Configuration
AI Technologies and Tools
- AI-Enhanced Integrated Development Environments (Cursor, GitHub Copilot)
- Web-Based AI Development Platforms (v0.dev, Lovable, Replit)
- Prompt Engineering and Model Performance Optimization
- Embeddings and Retrieval-Augmented Generation (RAG) Techniques
- Development of AI Assistants and Chatbots
- Integration of AI Features into Custom Business Applications
- AI-Powered Research and Knowledge Discovery Tools
- Hands-on Experience with Leading Conversational AI Platforms
Business Analysis & Process Optimization
- Requirements Gathering & Documentation
- Business Process Mapping & Reengineering
- Data Analysis & Reporting (Python, SQL, Dashboards)
- Stakeholder Needs Assessment
- Business Case Development
Project Management
- Agile & Scrum Methodologies
- Project Planning & Scheduling
- Risk & Issue Management
- Resource Allocation & Budgeting (Workfront)
- Team Collaboration Tools (Jira, Confluence)
UI/UX & Design
- User Experience Design Principles
- Wireframing & Prototyping (Figma)
- User Interface Development
- User Research & Testing
Development & Coding Skills
- Front-End Development (React, Angular)
- Back-End Development (Node.js, Python)
- Version Control (Git, GitHub)
- DevOps Familiarity (CI/CD Pipelines)
Communication & Leadership
- Cross-functional Team Collaboration
- Technical User Training
- Client & Stakeholder Engagement
- Technical Documentation & Presentations
- Coaching & Mentorship (teaching experience)
- Technology Advocacy
Interests
Technology
- Techno-Optimism ⏩
- Artificial Intelligence
- Software Development
- Electric Vehicles (EVs)
- UI/UX Design
- Tech Industry in general, especially startups
Knowledge
- Investing
- Economics
- Gardening
- Cooking and Food Science
- Philosophy
Sports
- 🏂 Snowboarding
- ⛰️ Hiking
- 🏋️♂️ Gym
- 🕸️ In the past: tennis, basketball